Features and benefits
* Results of the world's largest primary research project on customer satisfaction with outsourced service provision in the UK and Ireland.
* Analysis of activity by region, industry and service type in the UK and Ireland's outsourcing market.
The IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.
Your key questions answered
* Which outsourced service providers provide the highest levels of customer satisfaction?
* Which factors do clients consider most important when assessing satisfaction with outsourced service delivery?
Table of Contents :
Small players doing well on customer satisfaction
KPO vendors outperformed IT in terms of client satisfaction
UK positioned as second largest outsourcing market after US
Annual spend on outsourcing expected to reach $60bn by 2013 in the UK and Ireland
Central government playing a predominant role in outsourcing
Offshore providers appear on the top 10 list
SURVEY FINDINGS 2010: OVERALL SATISFACTION
Overall satisfaction ranking
SURVEY FINDINGS 2010: PERFORMANCE CRITERIA
Skills and resources
For more information kindly visit
UK IT outsourcing: opportunities in a recession
UK Market Trends: business process outsourcing
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